Please follow the below steps to configure SPF and DKIM in Freshdesk:
Freshdesk uses their own domain by default when they send emails on your behalf. To create or edit an SPF record to reference Freshdesk, it recommends using the following SPF record:
You can just include the SPF in the same line as your existing record,
v=spf1 include:spf1.domain.com include:spf2.domain2.com include:email.freshdesk.com ~all
To set up DKIM you need to first update your DNS records with the Freshdesk domain key so that it can be located and used for verifying signatures. Follow the procedure given below to add DKIM signature for your emails:
- Login to your Freshdesk account as an admin.
- Go to Admin > Support Channels > Email Settings > Advanced Settings> Configure DKIM.
- Copy the system generated settings (4 CNAME records) to publish in your DNS server/domain provider’s account. This is a one-time configuration step per domain name.