{"id":1862,"date":"2021-06-25T08:46:01","date_gmt":"2021-06-25T08:46:01","guid":{"rendered":"https:\/\/prodmarc.com\/knowledge\/?p=1862"},"modified":"2023-01-31T07:26:56","modified_gmt":"2023-01-31T07:26:56","slug":"set-up-spf-and-dkim-on-freshdesk","status":"publish","type":"post","link":"https:\/\/knowledge.progist.net\/index.php\/2021\/06\/25\/set-up-spf-and-dkim-on-freshdesk\/","title":{"rendered":"Set up SPF and DKIM on Freshdesk"},"content":{"rendered":"<p>Please follow the below steps to configure SPF and DKIM in Freshdesk:<\/p>\n<p><strong><u>SPF:<\/u><\/strong><\/p>\n<p>Freshdesk uses their own domain by default when they send emails on your behalf. To create or edit an SPF record to reference Freshdesk, it \u00a0recommends using the following SPF record:<\/p>\n<p>You can just include the SPF in the same line as your existing record,<\/p>\n<p><strong><em>v=spf1 include:spf1.domain.com include:spf2.domain2.com include:email.freshdesk.com ~all<\/em><\/strong><\/p>\n<p><strong><u>DKIM:<\/u><\/strong><\/p>\n<p>To set up DKIM you need to first update your DNS records with the Freshdesk domain key so that it can be located and used for verifying signatures.\u00a0\u00a0Follow the procedure given below to add DKIM signature for your emails:<\/p>\n<ul>\n<li>Login to your Freshdesk account as an admin.<\/li>\n<li>Go to\u00a0<strong>Admin &gt; Support Channels &gt; Email Settings &gt; Advanced Settings&gt; Configure DKIM<\/strong>.<\/li>\n<li>Copy the system generated settings (4 CNAME records) to publish in your DNS server\/domain provider\u2019s account. This is a one-time configuration step per domain name.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Please follow the below steps to configure SPF and DKIM in Freshdesk: SPF: Freshdesk uses their own domain by default when they send emails on your behalf. To create or<\/p>\n<p><a href=\"https:\/\/knowledge.progist.net\/index.php\/2021\/06\/25\/set-up-spf-and-dkim-on-freshdesk\/\" class=\"more-link\">Continue Reading<span class=\"screen-reader-text\">Set up SPF and DKIM on Freshdesk<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[6,9,16,17],"tags":[39,79,118,133],"class_list":["post-1862","post","type-post","status-publish","format-standard","hentry","category-dkim","category-freshdesk","category-spf","category-spfdkim","tag-dkim","tag-freshdesk","tag-spf","tag-spf-dkim"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/posts\/1862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/comments?post=1862"}],"version-history":[{"count":2,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/posts\/1862\/revisions"}],"predecessor-version":[{"id":2994,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/posts\/1862\/revisions\/2994"}],"wp:attachment":[{"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/media?parent=1862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/categories?post=1862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/knowledge.progist.net\/index.php\/wp-json\/wp\/v2\/tags?post=1862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}